FAQ
Effective Date: June 25, 2025
Welcome to the Frontier Goods FAQ page! We’ve compiled answers to some of the most common questions our customers ask. If you don’t find what you’re looking for here, please don’t hesitate to contact us directly.
General Questions
Q1: What is Frontier Goods?
A1: Frontier Goods is an e-commerce store specializing in high-quality apparel, including t-shirts, hoodies, sweatshirts, and hats. We’re dedicated to providing comfortable, durable, and stylish clothing that inspires a spirit of exploration and adventure.
Q2: Who operates Frontier Goods?
A2: Frontier Goods is proudly operated by SOL SOLUTIONS LLC, a company based in Burlington, Kansas, led by our Sole Member, Alaina Marie Caety Hester.
Order Questions
Q3: How do I place an order?
A3: Simply browse our website, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.
Q4: Can I cancel or modify my order after it’s placed?
A4: Orders can be cancelled or modified within 6 hours after the purchase is made. After this window, we cannot guarantee cancellation or modification as your order may have already entered the fulfillment process. Please contact us immediately at [email protected] or +1 620-364-8240 to request a change.
Shipping Questions
Q5: What are your shipping costs?
A5: We offer a flat rate shipping fee of $4.99 for all orders.
Q6: How long does it take to process an order?
A6: Our processing time is typically 1-3 business days (Monday – Friday). This is the time it takes for us to prepare your order for shipment.
Q7: What are the estimated shipping times?
A7: Once your order has been processed, shipping times are estimated to be 5-8 business days (Monday – Friday). Please note these are transit times and do not include the initial processing time.
Q8: Where do you ship to?
A8: We currently only sell and ship within the United States. We do not offer international shipping.
Q9: Do you ship to P.O. Boxes or military addresses?
A9: No, we do not ship to P.O. Boxes, military addresses (APO/FPO/DPO), or U.S. territories to ensure reliable delivery.
Q10: Where do orders ship from?
A10: All orders are shipped from our address at: 1125 N 2nd St, APT 4G, Burlington, KS 66839, US.
Q11: What is the order cut-off time?
A11: The order cut-off time is 5:00 PM (GMT-08:00) Pacific Standard Time. Orders placed after this time will begin processing on the next business day.
Q12: How can I track my order?
A12: Once your order ships, you will receive a shipping confirmation email that includes a tracking number. You can use this number to monitor your package’s journey.
Payment Questions
Q13: What payment methods do you accept?
A13: We currently accept payments exclusively through PayPal. You can also pay with major credit or debit cards (Visa, MasterCard, American Express, Discover) through the PayPal guest checkout option, even if you don’t have a PayPal account.
Q14: Is my payment information secure?
A14: Yes, all payments are processed securely via PayPal. We do not store any sensitive credit card information on our servers.
Returns & Refunds Questions
Q15: What is your return policy?
A15: You have 30 days from the date of delivery to return an item. The item must be in new, unused condition with all original tags and packaging.
Q16: Do you offer exchanges?
A16: We do not offer direct exchanges. If you wish to get a different item, please return the unwanted item for a refund and place a new order for the desired product.
Q17: Who pays for return shipping?
A17: The customer is generally responsible for return shipping fees. However, if the product is defective, damaged due to our fault, or you received the wrong item, we will cover the return shipping costs.
Q18: How long does it take to receive a refund?
A18: Once your return is received and inspected, refunds are typically processed and appear on your original payment method within 10 business days.
Q19: What is your return address?
A19: All returns should be sent to: Frontier Goods (SOL SOLUTIONS LLC) 1125 N 2nd St, APT 4G Burlington, KS 66839, US
Contact Information
Q20: How can I contact customer support?
A20: You can reach us via:
- Email: [email protected]
- Phone: +1 620-364-8240
- Business Address: 1125 N 2nd St, APT 4G, Burlington, KS 66839, US (Note: This is not a retail storefront).