Refund and Returns Policy

Effective Date: June 25, 2025

At Frontier Goods, operated by SOL SOLUTIONS LLC, your satisfaction is important to us. This Refund and Returns Policy outlines the conditions under which you can return products purchased from https://frontiergoods.shop/ and receive a refund.

1. Return Eligibility Window

You have 30 days from the date of delivery to initiate a return for your purchase. To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be in new, unused condition. This means it must be unworn, unwashed, and free from any damage, stains, or odors.
• Original Packaging: The item must be returned in its original packaging with all original tags attached.

Items that do not meet these conditions may not be eligible for a refund.

2. Items Not Eligible for Return

Custom or personalized items are non-returnable.

Hygiene-related items (e.g., undergarments) can only be returned if unopened and unused.

3. No Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow our return process to return the unwanted item for a refund, and then place a new order for the desired item. This ensures you get exactly what you want as quickly as possible.

4. Return Process

To initiate a return:

1. Contact Us: Please contact our customer support team at [email protected] or +1 620-364-8240 to request a return authorization. Please include your order number and the reason for the return.
2. Packaging: Carefully package the item(s) in their original packaging, ensuring all tags are attached.
3. Shipping: Ship the item(s) to the return address provided below. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

5. Return Shipping Fees

• Customer Responsibility: The customer is generally responsible for the cost of return shipping.
• Our Fault (Defective/Damaged Products): If the product you received is defective, damaged during transit due to our fault, or if you received the wrong item, we will cover the return shipping costs. Please provide clear photographic evidence of the defect or damage when contacting us.

6. Refund Processing

Once your return is received and inspected by our team, we will send you an email notification to confirm the receipt of your returned item(s) and inform you of the approval or rejection of your refund.

• Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
• Refund Timeline: Please allow 10 business days for the refund to appear on your account statement. The actual time it takes for the refund to post may vary depending on your bank or payment provider.

7. Return Address

Please send all eligible returns to the following address:

Frontier Goods (SOL SOLUTIONS LLC) 1125 N 2nd St, APT 4G Burlington, KS 66839 US

8. Order Cancellation and Modification

• Cancellation/Modification Window: Orders can be cancelled or modified within 6 hours after the purchase is made. After this window, the order cannot be guaranteed to be cancelled or modified as it may have entered the fulfillment process.
• How to Request: To request a cancellation or modification, please contact us immediately at [email protected] or +1 620-364-8240 with your order details.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

Company: SOL SOLUTIONS LLC (Operating Frontier Goods)

Address: 1125 N 2nd St, APT 4G, Burlington, KS 66839, US

Email: [email protected]

Phone: +1 620-364-8240